FAQs
Delivery only within India
General
What is Somila.in?
Somila.in is an ecommerce platform specializing in sarees and Indian fashion, currently serving customers exclusively across India, with unique AI-powered virtual try-on features for a richer shopping experience.
How do I place an order?
Choose your product, confirm size and color, add to cart, and checkout using your Indian shipping address. Enter payment details to complete purchase.
Do I need an account to shop?
No, but creating one lets you view order history and access exclusive offers for Indian customers.
Payment & Security
What payment methods do you accept?
We support major Indian cards, net banking, UPI, and mobile wallets.
Is my payment information secure?
Yes. All transactions are encrypted and processed securely.
Is my payment information secure?
Yes. All transactions are encrypted and processed securely.
Shipping & Delivery
Where do you deliver?
Somila.in currently delivers only within India, including remote and metro locations.
How long will delivery take?
Orders are processed within 1-2 business days, typically arriving 5-7 business days after dispatch, depending on your location in India.
Returns & Cancellations
Returns & Cancellations
Can I cancel or modify my order?
Orders may be cancelled or modified before shipment; contact customer support immediately for help.
What is your return policy?
Returns are accepted within 7 days of delivery for unused, original products within India. Bespoke sarees may be returned only for manufacturer defects.
How do I initiate a return or exchange?
Reach out to support with your order details to begin return or exchange for eligible orders.
Account & Support
How can I contact customer support?
Contact us via WhatsApp, email, or our website form. We offer assistance for Indian orders during standard support hours.
I forgot my password. What should I do?
Click ‘Forgot Password’ on the login page and follow the instructions to reset it.